Customers can make purchases at comyns-silver.com via 2 easy steps: 

Step 1: Click Add to Cart 

Step 2: 

• Proceed to Checkout
• Fill in your billing address
• Create an account on comyns-silver.com and fill in your password
• Choose your preferred shipping method (for selected countries only)
• Choose your preferred payment method
• Review the details before placing your order 

PAYMENTS

Visa/MasterCard

To ensure maximum data security and to minimise fraud risk, the Visa and/or MasterCard transactions are processed with the support of 3-D Secure, an internationally recognised security protocol. 

Request for Payment Link

You can request a payment link for your order with Visa and/or MasterCard. Kindly email us at info@comyns-silver.com with the following information:

• Customer Name
• Product Code
• Quantity
• Engraving Message (optional)
• Billing and Shipping address
• Contact Number (preferably mobile number)

PayPal

Only the customer’s email address, contact number or password, and PIN are required when making payments via PayPal. PayPal’s Guest Checkout allows customers to shop without signing into a PayPal account to complete the transaction.

Customers are not required to submit personal information or their bank card details for any transactions. 

Telegraphic Transfer

Remittance charges will be incurred by both parties when this option is chosen. Please enclose a bank transfer slip via info@comyns-silver.com as proof of payment once the telegraphic transfer has been successfully submitted.

EXCHANGES & RETURNS

Our customers’ satisfaction is our top priority. Comyns is happy to accommodate exchanges and returns for products ordered from comyns-silver.com, only for the following reasons:

• Product received is defective or physically damaged upon receiving. 
• Product was wrongly delivered to you/You received the wrong order.

Wrongly received items 

If the product received is completely different from the one ordered, kindly email info@comyns-silver.com within 14 days from the date of receipt. Please include detailed pictures and/or videos (less than 1 MB) of the wrongly received product.

Upon confirmation, Comyns will bear the shipping cost and arrange for the courier service to pick up the wrong items in their original packaging and exchange them with the right product. Customers will receive two forms for invoicing and customs clearance from Comyns. Kindly print, sign and submit both forms to courier service providers during the exchange process. 

Defective items received

If the item received is defective on arrival, customers should email info@comyns-silver.com   within 14 days from the date of receipt. Please include clear and detailed pictures and/or videos (less than 1 MB) of the defective product. 

Upon confirmation, Comyns will bear the shipping cost and arrange for the courier service to pick up the defective and/or damaged items in their original packaging and exchange them with a replacement. Customers will receive two forms for invoicing and customs clearance from Comyns. Kindly print, sign and submit both forms to courier service providers during the exchange process. 

Wrongly engraved product

Once an order has been successfully placed, customers will receive an order confirmation email with the order details. For customers who placed orders with engraving service, Comyns refers to the engraving message displayed within the email.  

If the engraving details on the order confirmation email are incorrect, kindly email info@comyns-silver.com within 1 working day. If the item received is wrongly engraved, please email info@comyns-silver.com within 14 days from the date of receipt. Please include clear and detailed pictures and/or videos (less than 1 MB) of the wrong engraving.  

Returns

Comyns reserves the right to refuse a full refund and/or may charge a restocking fee for any order that doesn't comply with the above-mentioned requirements.

Credit card refunds can typically take up to 3 weeks due to several approvals from the relevant authorities. Investigations and validations will be conducted by the customers’ respective banks upon the refund request submission. Once the refund is approved, the refund amount will be credited into the customer’s credit card billing statement the following month.